Verify that all AirTies access points in the mesh network have two green LEDs on the front, with a short, slow flash on the 5 GHz indicator. If this is not the case, see light signals on Air 4920-an overview and follow the advice there.
One AirTies device should always be connected by Ethernet cable directly to the router — or whichever device is used as a router.
Therefore, if you have a multi-function device with a built-in router, this is the device the AirTies access point should be connected to.
If you have a separate router as well as a modem, the AirTies access point should still be connected to the router.
Wireless radios in all devices other than the AirTies access points should be switched off. Log on to your router's settings and turn off both 2.4 GHz and 5 GHz wireless radios, so that your new wireless network is not disturbed.
Not getting the speed you expect?
Go to http://air4920.local (or http://air4930.local) or use the Airties Wi-Fi app to verify that check that the 2,4 GHz and 5 GHz networks are still set up with identical network names (SSID) and passwords.
With other types of equipment, it is common to set up different SSIDs for the frequency bands, but the band steering in the AirTies mesh network relies on both bands having the same credentials to be able to dynamically give all clients the best best connection at any time.
Use the AirTies Wi-Fi app to check the links between your devices and your clients.
Use the app to check whether wireless communication between devices is flowing well. If not, you may need to move them closer together or give them better visibility of each other.
Some home layouts and building materials will be more demanding than others here – see also 10 Things That Interfere with and Block WiFi signals.
Use the app to check how strong the connection is between your clients and the access points they are connected to. If the connection is weak, it may be because the access point is not optimally placed for spreading the coverage. Note that this also depends on the capacity of the client – older smartphones, tablets, and PCs will perform worse than new ones even when the coverage is good.
Advice on placement of AirTies devices can be found in the AirTies Home Pack Placement Guide.
If the client (the computer, mobile phone, tablet), seemingly connects to the network but cannot actually use it, the DHCP server in your router may have run out of internal IP addresses to hand out. It must have enough addresses for all the AirTies devices and all clients on the network to have their own address at all times.
You should not have an address beginning with 169.254--the most common ones are: 192.168.1, 192.168.0.n, 172.16.n.n, 10.n.n.n, where n is a number between 0 and 255.
This varies from manufacturer to manufacturer, but here you have to go into the settings of the router (normally by login via the web) and find the setting for the DHCP scope, DHCP range, or similar.
Once you have found the correct setting, change it to a number that is high enough to include all AirTies devices AND all clients in your home at the same time.