Installing eero wifi

How to install eero wifi at home with eero devices delivered by your internet service provider.

1. Set up the eero mobile app

To set up and manage an eero network, you need to have access to a smartphone or tablet with Android or iOS.

  1. Locate the eero home wifi system app in Google Play or Apple App Store and install it.
  2. If you already have an Amazon user, you can use it to sign in to the app. If you do not have an Amazon user or do not wish to use it, create an eero user based on your email address and/or phone number.
  3. Sign in to the app.

2. Set up your first eero device

How to install your first eero:

Screenshot of the eero mobile app showing what you need to get started installing your first eero device.
  1. Open the app and press Get Started.
    • The app will also guide you through the below steps and stop you if something is not working.
    • Make sure that Bluetooth is activated on your phone/tablet, and give the eero app access to Bluetooth when prompted.
  2. If you already have a wireless router or other access point that is separate from your modem, unplug it and disconnect it from the modem now.
  3. Turn off the modem / disconnect it from power.
  4. Unpack the eero device and connect it to the modem with the Ethernet cable included in the box.
    • Make sure not to place it behind the TV, a speaker or other possible obstacles to the wifi signals.
  5. Connect the eero device to power where you want it to be placed.
  6. Turn the modem back on, and continue following the steps in the app.
  7. Once the eero device has been recognized, the app will give you a list of room names.
    • Choose whichever one is most appropriate for the location of your eero in the home. (This is especially helpful if you are or will be installing several eero devices in a mesh network.)
  8. Choose a name (SSID) and password for your network.
    • If you want as many client devices as possible to sign in automatically, reuse the SSID and password from your previous wireless network.
  9. The app will give you confirmation when everything has been set up correctly. Press Finish Setup or, if you are installing a mesh network, press Add Another eero Device. See also Extending eero wifi With More Mesh Devices.

3. Turn off your "old" network

This depends on how your network is set up, but if eero is replacing an existing wifi network, make sure you do not have several active wireless networks competing in your home.

  • If your previous wifi came from devices that should no longer be used, turn them off and put them away.
  • Your internet service provider can probably help you with the following:
    • If your previous wifi was built into a modem you are still using, turn off the wifi functionality in your modem.
    • If eero is acting as a router and your previous router was built into a modem you are still using, turn off the router functionality in your modem.
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