The professional installer's guide to setting up AirTies smart Wi-Fi

A collection of everything you need to conduct a professional installation of AirTies smart Wi-Fi at a customer residence.

What You Need

  • 1 home pack per residence
  • Additional access points for extra large homes and/or demanding layouts
  • Wall mounts for access points that need attaching to a wall

Remember that AirTies access points do not include router functionality. A router, integrated access device or other device with a router feature must be available in the residence.

Optionally Also Bring

  • Strongly recommended: The professional installer app AirTies Network Visualizer for quality approval of the wireless network once set up.
  • Heatmapper or other measuring equipment, such as Viavi WiFi Advisor or the Telstra Home Dashboard app.
  • Additional Ethernet cables if setting up Ethernet mesh (multiple access points with a cabled network connection).

How to Get AirTies Network Visualizer

You can download the app from App Store or Google Play, but you have to register as an installer with AirTies to log in and use the app.ccess

Send us a request at support@eyenetworks.no and provide your name, job title and email address you want to register with, and we will sign you up.

Contents of a Home Pack

  • 3 identical wireless access points in a pre-configured mesh network
  • 3 PSUs for these access points
  • 1 Ethernet cable for connecting the first access point to a router / IAD
  • Installation guide
  • Safety instructions

Safety Precautions

  • La enhetene stå oppreist og ikke dekk til eller blokker hullene, de gir nødvendig ventilasjon.
  • Unngå å eksponere enhetene for varmekilder som ovner og direkte sollys.
  • Enhetene bør ikke brukes ved temperaturer under 0°C og over 40°C. Luftfuktighet bør være mellom 10% og 90%.

Before Installation

  1. If you want to survey the coverage in the residence, run your initial tests before making any changes.
    For the professional installer, we recommend the solution Viavi WiFi Advisor, which has dedicated devices for this purpose.
  2. Next, remove all wireless equipment that will no longer be in use: Any extenders, additional routers or other Wi-Fi devices

Install the Home Pack

  1. Remove the plastic cover on each device.
  2. Connect one of the AirTies devices to the router or IAD using an Ethernet cable, and plug it into a power outlet. Note: It is important that the routing device is in routing mode, not bridge mode.
  3. Power the access point on (small button on the back of each device), bootup will take a couple of minutes. Both LEDs in the front will then have a green light.
  4. Fordel de andre enhetene i boligen og koble dem til strøm. For best mulig dekning og ytelse, tenk på følgende: 
    • The coverage area is like a sphere surrounding each access point and stretches equally far in all directions. Place them as high up as possible with an open line of sight.
    • Never place an access point behind a TV set or other electronics, they can act as physical obstacles and create interference.
    • Technical cabinets create obstacles for Wi-Fi signals and are extremely poor locations for wireless access points.
  5. Verify that the access points are connected to each other and that the 2.4 GHz and 5 GHz LEDs have a green light. Use the Network Visualizer App to verify the network quality.

After Installation

  1. Optionally, help the customer install the AirTies WiFi app, which helps them control their network and makes it easy to change the SSID and password. The app can also copy over the SSID and password of the "old" wireless network before you turn this off.
  2. To avoid interference and clients connecting to the wrong network, help the customer deactivate all other wireless networks in existing routers/IADs, using available web interfaces or by contacting ISP customer support if necessary.

Adding More Access Points

To add one or more wireless access points to the mesh network:

  1. Remove the plastic covering the device.
  2. Connect it to electricity and turn it on. Wait until the device is done booting up (showing a green light).
  3. Press the WPS button of one of the already meshed devices for 2 seconds. The LEDs on this device should start blinking.
  4. Press the WPS button on the new device for 2 seconds. The LEDs on this device should start blinking.
  5. When the devices have meshed, both LEDs will have a green light, and the 5 GHz LED will have a short blink.

Installing Ethernet Mesh

You may connect more than one of the AirTies devices to the Internet with an Ethernet cable. This will further increase the stability of the network. To provide cabled internet access, you may use:

  • a cable connected directly to the router or IAD
  • additional network outlets in the residence
  • the Ethernet port of another AirTies device in the mesh

This can be a particularly helpful solution when obtaining good wireless connectivity between all access points is difficult, for example when placing one device in a garage or gazebo, or between floors if building materials are blocking the signals.

Ethernet mesh requires:

  • Access to network ports that support 1 Gbps
  • That you are able to place the cabled access points so that they distribute the coverage well (placing two cabled access points close to each other will achieve very little).

To use Ethernet mesh with devices from the same home pack, simply connect them to a network port with an Ethernet cable. For new single access points, you can do the same--they will automatically add themselves to the existing mesh on the same network.

Cautions

  • Make sure all access points are standing up or wall mounted, and that the ventilation holes along the sides are not covered up.
  • Never split a home pack and try to use each access point separately. The base configuration is different.
  • Do not combine multiple home packs. In very large homes, use one home pack and multiple single access points.

Remember that any access points that you manually add to the mesh, will lose the mesh configuration if reset to factory default and must be meshed again..

Products in Telecomshop

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Read More About AirTies Installation

Read More About Wi-Fi Testing


Eye Networks AS
Ryensvingen 2
0680 Oslo
Norge / Norway
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